Privacy Policy & Collection Statement
Last updated: August 2026
BSW Property Pty Ltd trading as Wilson Property Residential Commercial Industrial and BSW Property trading as Wilson Property Residential Property Management ACN 006 172 167 (collectively referred to as Wilson Property, we, us or our) respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, hold, use, disclose, protect and manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian laws.
As a real estate business, we may also be required to collect, verify, retain or disclose certain information to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated laws, rules and regulatory requirements.
Contact Us
Wilson Property
Ground Floor, 62 Church Street
Traralgon VIC 3844
Phone: 03 5176 2055
Email: sales@wprci.com.au
Collection of Your Information
What personal information do we collect?
The personal information we collect depends on your relationship and dealings with us.
This may include:
- your name, address, telephone number and email address;
- date of birth;
- identification and identity verification information;
- copies or details of identification documents where reasonably necessary or required by law;
- information relating to property ownership;
- property, tenancy, sales, leasing and transaction information;
- rental application and tenancy history;
- employment and income information;
- financial information where required for a property transaction, tenancy or other service;
- payment and transaction information;
- information about companies, trusts, partnerships or other entities with which you are associated;
- information concerning beneficial ownership, control or representatives of an entity;
- information required for identity verification, customer due diligence and AML/CTF compliance;
- correspondence and communications with us;
- information contained in enquiries, applications, agreements, forms and surveys;
- photographs, video or other information collected in connection with property inspections, marketing or management;
- website and digital interaction information; and
- other information reasonably necessary for us to provide our services or comply with our legal obligations.
We aim to collect only the personal information that is reasonably necessary for our functions and activities or that we are otherwise required or authorised by law to collect.
How do we collect personal information?
Where reasonable and practicable, we collect personal information directly from you.
We may collect information when you:
- enquire about buying, selling, renting, leasing or managing a property;
- request a property appraisal;
- attend an open home or property inspection;
- submit an offer or expression of interest;
- apply to rent a property;
- enter into a sales, leasing or property management arrangement;
- complete a form, application, agreement or survey;
- communicate with us by telephone, email, SMS, online enquiry, social media or in person;
- subscribe to our property alerts, newsletters or marketing;
- use our website, portals or other digital services;
- participate in a promotion, competition or event;
- provide identification or other information required for verification or regulatory purposes; or
- otherwise provide information to us in the course of our business.
We may also collect personal information from third parties where permitted or required by law, including:
- property owners, rental providers, renters, purchasers and vendors;
- authorised representatives;
- employers and referees;
- other real estate agents and agencies;
- conveyancers, solicitors and other professional advisers;
- tenancy database providers;
- property data and information providers;
- identity verification and screening providers;
- publicly available sources and registers;
- government agencies, regulators and law enforcement bodies;
- utility, maintenance and compliance providers;
- strata, owners corporation and body corporate managers;
- contractors and service providers; and
- technology platforms used in connection with our real estate services.
Where required, we will take reasonable steps to make you aware when information has been collected from another source.
Why do we collect personal information?
We collect, hold, use and disclose personal information where reasonably necessary to conduct our business and provide real estate and property-related services.
This may include:
- marketing, selling and purchasing real estate;
- residential and commercial property management;
- leasing properties;
- processing rental applications;
- conducting property appraisals;
- communicating with vendors, purchasers, rental providers, renters and prospective clients;
- arranging inspections;
- managing maintenance, repairs and compliance;
- preparing agreements and other property documentation;
- processing payments and property-related transactions;
- verifying identity;
- conducting customer due diligence and other regulatory checks;
- complying with AML/CTF obligations;
- preventing or detecting fraud and unlawful activity;
- responding to enquiries and requests;
- managing our client and contact databases;
- improving our services, systems and customer experience;
- sending property alerts, market information and other communications;
- marketing Wilson Property and our services;
- administering our website and digital platforms;
- managing complaints and disputes; and
- complying with our legal and regulatory obligations.
Information required by law
In some circumstances, we are required or authorised by Australian law to collect, verify, use, retain or disclose personal information.
This may include requirements arising under legislation relating to real estate, residential tenancies, taxation, corporations, trust accounting, record keeping, privacy and anti-money laundering and counter-terrorism financing.
From 1 July 2026, Australian AML/CTF laws apply to designated real estate services.
Where those laws apply to a service we provide, Wilson Property may be required to undertake customer due diligence and collect or verify information such as:
- your full legal name;
- date of birth;
- residential address;
- identification details;
- information about the person or entity on whose behalf you are acting;
- company, trust or other entity information;
- beneficial ownership and control information;
- information about the nature and purpose of a transaction or business relationship; and
- additional information where required to assess or manage money laundering, terrorism financing or proliferation financing risk.
We may use third-party identity verification, screening or information services to assist us in meeting these obligations.
We may also be legally required to provide certain information to AUSTRAC or other government, regulatory or law enforcement bodies. Where the law restricts us from informing you about such a disclosure, we will comply with those restrictions.
What happens if you do not provide your information?
You may choose not to provide us with personal information unless we are legally required to collect it.
However, if you do not provide information that is reasonably necessary or legally required, we may not be able to:
- provide a requested service;
- process an application;
- verify your identity;
- proceed with a property transaction;
- enter into or continue a business relationship;
- manage or lease a property; or
- meet our legal or regulatory obligations.
Where lawful and practicable, you may deal with us anonymously or using a pseudonym, such as when making a general enquiry about the property market.
Website and Digital Information
When you visit our website or interact with our digital services, we or our service providers may automatically collect technical and usage information.
This may include:
- IP address;
- browser and device information;
- date and time of access;
- pages viewed;
- referring website;
- interactions with our website;
- cookies and similar technologies; and
- general website usage and analytics information.
We may use cookies, analytics tools, pixels and similar technologies to operate and improve our website, understand how our services are used, measure advertising effectiveness and provide relevant marketing.
Information collected through these technologies may constitute personal information where an individual is reasonably identifiable.
Social Media
Wilson Property uses social networking and digital communication services including Facebook and Instagram.
If you communicate with us through these services, we may collect personal information contained in your communication and use it to respond to you, provide our services or communicate with the public.
Social media providers separately collect and handle information in accordance with their own privacy policies and practices.
Use and Disclosure of Personal Information
We generally use or disclose personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect.
We may disclose personal information, where appropriate, to:
- vendors, purchasers, rental providers and renters;
- authorised representatives;
- other real estate agents;
- conveyancers and solicitors;
- tradespeople, contractors and maintenance providers;
- building, safety and compliance providers;
- valuers and property professionals;
- utility providers;
- tenancy database and screening providers;
- identity verification providers;
- property data providers;
- technology, software, cloud and IT service providers;
- marketing and communications providers;
- payment and financial service providers;
- insurers and insurance providers;
- government departments and regulators;
- AUSTRAC;
- law enforcement bodies; and
- other persons or organisations where authorised or required by law.
We do not sell personal information.
Direct Marketing
Where permitted by law, we may use personal information to provide you with information about:
- properties for sale or lease;
- property market updates;
- appraisal opportunities;
- Wilson Property services;
- newsletters;
- events; and
- other information that may reasonably be of interest to you.
You may opt out of receiving marketing communications at any time.
You can unsubscribe using the link provided in an electronic marketing communication or contact us on 03 5176 2055 or sales@wprci.com.au.
We will process opt-out requests within a reasonable period and will not charge you for making an opt-out request.
Overseas Disclosure and Cloud Services
Wilson Property uses technology, software and cloud-based services to operate its business.
Some service providers may store, process or access personal information outside Australia.
Where we disclose personal information to an overseas recipient, we will take reasonable steps as required by the Australian Privacy Principles to ensure that the information is appropriately protected, unless an exception under the Privacy Act applies.
Where practicable, our collection notices or other information provided to you may identify countries in which relevant overseas recipients are likely to be located.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Our security measures may include:
- password and access controls;
- multi-factor authentication where appropriate;
- secure cloud-based systems;
- firewalls and other technical security controls;
- staff access restrictions;
- cybersecurity measures;
- staff training and internal procedures;
- secure document and information management practices; and
- procedures for responding to suspected data breaches.
When personal information is no longer required, and we are not required by law to retain it, we will take reasonable steps to destroy it or permanently de-identify it.
Some information must be retained for minimum periods under real estate, AML/CTF, taxation or other applicable laws.
Data Breaches
Wilson Property maintains processes for responding to suspected or actual data breaches.
Where a breach is likely to result in serious harm and the requirements of the Notifiable Data Breaches scheme are met, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
Sensitive Information
Sensitive information includes certain information about matters such as an individual's health, racial or ethnic origin, political opinions, religious beliefs, professional or trade association membership, trade union membership, sexual orientation or practices, and criminal record.
We will only collect sensitive information where permitted by law, including where you have consented and the information is reasonably necessary for our functions or activities, or where another legal exception applies.
Unsolicited Personal Information
If we receive personal information that we did not request, we will determine whether we could have lawfully collected the information ourselves.
If we could not have collected it and we are not otherwise legally required or authorised to retain it, we will take reasonable steps to destroy or de-identify the information.
Accessing Your Personal Information
You may request access to personal information that Wilson Property holds about you.
Requests can be made by contacting:
Email: sales@wprci.com.au
Phone: 03 5176 2055
We may need to verify your identity before providing access.
We will respond within a reasonable period and generally provide access in the manner requested where it is reasonable and practicable to do so.
In some circumstances permitted by the Privacy Act, we may refuse access. If this occurs, we will generally provide written reasons for the refusal and information about available complaint mechanisms.
We will not charge you for making an access request. We may, where permitted, charge reasonable costs associated with providing access.
Correction of Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, up-to-date, complete, relevant and not misleading.
If you believe information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, please contact us.
Where required, we will take reasonable steps to correct the information.
Complaints
If you believe Wilson Property has not handled your personal information appropriately or has breached the Australian Privacy Principles, please contact us.
Wilson Property
Ground Floor, 62 Church Street
Traralgon VIC 3844
Phone: 03 5176 2055
Email: sales@wprci.com.au
We will acknowledge your complaint and investigate it within a reasonable period.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
OAIC: www.oaic.gov.au
Phone: 1300 363 992
Automated Decision-Making and Technology
Wilson Property may use software and technology to assist with administrative, property management, customer service, compliance, risk assessment and other business processes.
Where Wilson Property arranges for a computer program to use personal information to make, or substantially and directly assist in making, a decision that could reasonably be expected to significantly affect an individual's rights or interests, we will provide the information required by the Privacy Act regarding the kinds of personal information used and the kinds of decisions involved.
This section is intended to address the additional privacy policy transparency requirements applying from 10 December 2026.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal obligations or regulatory requirements.
The current version will be made available through Wilson Property.
Last updated: August 2026